Contact - Warranty
DZR shoes are warranted to be free from defective materials or faulty manufacturing for six months from confirmed date of purchase. Any products beyond six months will be evaluated on a case by case basis. For further warranty information please contact DZR at 1-415-683-7287. If however you find Toto decided to use your spankin new kicks as his new chew toy, we would be happy to do what we can to repair your shoes at a reasonable rate.
Please return your item to:
121 Minna St
San Francisco, CA 94105
Items returned for defect evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks. In order for us to properly process your case, we kindly ask that you complete the following steps.
- Print and fill out this Warranty form.
- Print the mailing label and affix it to your return package, which should include both shoes to be evaluated. Please note: This label is for your convenience and is NOT a prepaid return label. You will still need to pay postage on your return.
- Send package via a trackable shipping method, such as US Mail Delivery Confirmation, UPS, or Federal Express. If we don't get your shoes we can't help you.
*International warranty we are unable to cover shipping back to you, nor are we able to cover duties on the returning the new item to you.